HRO Customer Setup Center

Your Boondock Echo.
Ready in a few steps.

Purchased your Boondock device through Ham Radio Outlet? Start here. Create your account, connect and register your device, choose a subscription, and begin using your Boondock dashboard.

Quick Start

Four things to complete first

Follow one clear path from opening the box to seeing your device online.

01

Create account

Register or sign in to your Boondock account.

02

Connect device

Connect the radio, power, and network connection.

03

Register device

Add your Boondock device in the dashboard.

04

Subscribe & use

Select your plan and start using the dashboard.

Visual Setup Guide

Follow the screens, step by step

Step 01

Create your Boondock account

Start by creating your account. If you already have one, simply sign in.

  • Open the Boondock account registration page.
  • Enter your email, name, and password.
  • Accept the Terms & Conditions and select Create account.
  • Already registered? Use the Sign In page instead.
Create account screen
Step 02

Connect and power your device

Connect the Boondock device to your radio or scanner and provide power before moving to the online setup.

  • Connect the Boondock device to the compatible radio/scanner audio connection.
  • Connect USB power to the device.
  • Wait for the device to boot before starting network setup.
Device connected to radio
Step 03

Connect the device to your network

Use the Boondock setup interface to connect the unit to your Wi-Fi network.

  • Open the device's setup connection from your phone, tablet, or computer.
  • Select your Wi-Fi network and enter the password.
  • Save the network settings and allow the device to reconnect.
  • Locate the device information/MAC address needed for registration.
Wi-Fi setup screen
Step 04

Register your device

Once the device is connected, add it to your Boondock account.

  • Sign in to your Boondock dashboard.
  • Open My Docks / device management.
  • Select Register New Device.
  • Select your product type and enter the requested device information/MAC address.
  • Complete registration and confirm the device appears in your account.
Open My Docks →
Register device screen
Step 05

Choose your subscription

If you want subscription features, select the plan and billing option that fits your use.

  • Open the Boondock pricing page.
  • Review the current consumer subscription options.
  • Select monthly or annual billing.
  • Complete checkout while signed into the correct Boondock account.
View Plans →
Subscription pricing screen
Step 06

You're ready to use Boondock

Confirm that your device appears online, then explore the dashboard and configure the features you want to use.

  • Check that the device shows online in your account.
  • Review incoming recordings and playback.
  • Configure transcription and other device settings as needed.
  • Use the documentation below for deeper setup and troubleshooting.
Open Documentation ↗
Boondock dashboard
Need help?

Still having trouble getting connected?

Contact Boondock support and include your device model, device/MAC information, and a short description of where the setup stopped.

Contact Support